Growthier - Onboarding

Here's our step-by-step process

Painless, seamless, and easy to get started. The way we all like it.

Choose a package that best suits your needs

You don't have to stress over contracts, negotiations, or random pricing. Our plans are simple - pay one flat price, get awesome content.

Your Dedicated Success Manager and Content Team handles your content

Once you've signed-up, your dedicated Success Manager will introduce themselves. You will also receive our intake forms, which will help us understand your business. Your Manager will be your main point of contact and will keep you updated on the status of your tasks.

Receive your masterfully crafted content to share with the world

Within 10 business days, we carefully and expertly craft your content. Once you receive them, you can request revisions and edits by communicating with your Success Manager.

Our Scope of Work

Before we begin working together, we want to align and be on the same page. Our goal is to build a trusting, long-term working relationship. We've listed what we do and don't do below.

What we do

Deliver most drafts within 5-7 business days after intake forms are submitted
Deliver revisions in 24-48 hours
Unlimited rounds of revisions
Offer royalty-free music for video clips
Offer royalty-free stock images for social posts and blog articles
We offer custom designs at a separate price (contact us)
Videos up to 30 seconds

What we don't do

Upload your blog content to your website
Update SEO metatags to load to your website
Create content that expresses hate, racism, etc.
Voiceovers
Independently source assets (besides music, stock footage, or motion graphics presets)
Excessive, complex, or custom motion videos (we do short clips that are shareable)
Phone calls (we manage all communications via our portal or email)

What could delay turnaround time:

Incomplete intake forms (this is extremely important)
High number of revisions
Unclear, incomplete, or open-ended instructions
Complex edits requiring high levels of fine-tuning/detail

Important things to know

Communication is extremely important to us and will make every effort to contact you to move tasks forward
Once you've received your content, please let us know if you either Approve or required revisions. If we don't hear from you within 1 business day, we will automatically mark the task “Approved".
We do not use purchased video assets, only stock assets.
If you would like to add audio to your video clips, it is your responsibility to provide us with them. You will see this in your intake form.
We do our best to fulfill orders and requests. If you do need 24 hour turnaround, you can upgrade to our Advanced Plans, which offers priority support.
If you need more blog articles, social posts, or videos, let us know. We can share our add-ons with you.
We do not operate 365 days a year, in observance of our team’s local holidays. We're based in the USA.
Our hours of operation are as follows: Monday-Friday, 9am-5pm EST

Getting started with Growthier